About Us


Come visit our newest location!
125 N ONeal St
Burlington, NC 27215
(336) 893-4855
The Jewelry Lady specializes in unique fine & fashion jewelry & accessories.  Shop & browse online & get frequent updates on my blog, on Facebook, Instagram or Twitter.  The Jewelry Lady is proud to present affordable looks for the woman who wants to look like no one else.
Questions?

If you have questions or concerns (color, length, size, etc.) regarding a piece, please contact The Jewelry Lady immediately.  It is highly suggested that you request more information or a more detailed picture of the item you'd like to order if it is not noted. 
All pieces are thoroughly inspected for quality prior to being shipped to the customer. 

Shipping
Orders are processed immediately and usually arrive within 10-15 business days.  Please allow extra time for holidays, weekends and inclement weather.  Orders are shipped via USPS unless otherwise requested.  Expedited shipping is available at an additional fee.  Please email askthejewelrylady@gmail.com for a shipping quote.  Include "shipping quote" in the message line.
Special Orders

Need jewelry for a bridal party?
Choir or group?  Play or special event?
Book signing? Photo shoot?
The Jewelry Lady is able to take special orders (specific colors, styles, orders of more than 10 of an item, etc.) upon request.  Please provide specifics for your order or use the contact form for help.  The Jewelry Lady will make every effort to find a style to suit your need!
Large or bulk orders (more than 5 items of the same style) require immediate payment & may require additional shipping time. 
Please contact The Jewelry Lady by phone or email to be sure your need can be met.

Refunds & Exchanges

All requests for refunds or exchanges must be made in writing to The Jewelry Lady via email at askthejewelrylady@gmail.com.  Requests must be made within 7 business days of customer receipt (or 10 business days of shipment if date of receipt cannot be determined). 

Refunds are granted on any unworn, unaltered merchandise returned in the original packaging at the discretion of The Jewelry Lady.  Refunds are for the purchase price.  The merchandise must be accompanied by a receipt.

In the event of an exchange, all merchandise must be returned unworn & include all original packaging.  Exchanges are granted for items of equal value. The customer will pay the difference plus tax for an item costing more than the exchanged item.  The Jewelry Lady will refund the difference plus tax for an item costing less than the exchanged item.  The Jewelry Lady will pay the shipping for the replacement item.  Customers requesting an exchange must pay shipping for the returned item.  Please be advised that the item requested for replacement may be out of stock at the time of the request.  Allow 2-4 weeks for your item to come back in stock.  You will be kept up to date on the progress of your exchange as changes develop.

The customer has 7 days from date of receipt (or 10 days from date of shipment if date of receipt cannot be determined) to request an exchange/refund.   In the event of a refund, The Jewelry Lady will refund the full purchase price including shipping upon receipt of the unaltered, unworn merchandise in the original packaging.  Allow 30 days for receipt of a refund or exchange.  If the item requested for an exchange is not available, the customer has the option of receiving a refund or another item in its place. 

If you have additional questions, please contact The Jewelry Lady at askthejewelrylady@gmail.com or use the contact page.